What are the standard shipping options for Australia?

Australia wide delivery is available with free shipping on orders over $150 and a $7.95 fee for orders under $150, delivered in 3-5 business days (order before 10am).

What is the express shipping option?

Express shipping is available for $12.95 with a delivery time of 1-2 business days when orders are placed before 10am.

How can I pick up my order?

You can opt for in-store collection at our Forbes store (1 Templar Street, Forbes NSW) where online orders are ready for pickup within 2 business days.

What are the shipping options for New Zealand?

For New Zealand, we offer a flat rate of $20 with delivery times between 9-21 business days. A signature is required on delivery.

How can I track my order?

Once your order ships, you'll receive an email with tracking details. Australia Post SMS tracking is also available if you provide your mobile number during checkout.

What should I do if my order is lost or damaged?

If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so we can assist you.

Cartel & Willow

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FREE SHIPPING

When you spend over $100

CLICK & COLLECT

At our Forbes NSW storefront

DEDICATED CUSTOMER SUPPORT

Via chat or email

SECURE PAYMENTS

For all orders