RETURNS POLICY
If you are not completely happy with any fully priced item from Little Extras Lifestyle you may return it within 14 days of receiving it. We DO NOT offer refunds, but we will offer you a store credit.
Please read, complete and return the below form (scroll to the bottom of this page) for all returns, quoting your returns number....
You can also contact us on 0268 515686 or email sales@littleextras.com.au
We will process your return within 5 business days of receiving your item. Once your return has been processed you will receive an email from Little Extras with your store credit along with instructions on how to use it. Store credits are valid for twelve months. If you have not received your email, please check your junk mail as it may have gone there.
Exchanging for a different style
We are unable to hold any items for exchange. Once your return has been processed and your store credit is issued you may use this store credit to purchase a new product.
Exchanging for a different size
We only accept exchanging for a different size on full price items, in original condition with all tags attached. The shipping fee will be at the customers cost.
Conditions of returning an item
All items must be in their original, unworn, unwashed condition. All tags and incidentals (i.e. spare buttons) must be attached. Please take care when trying on the item, as we are not able to accept returns with makeup stains. If we deem the item not to be in perfect condition the item will be returned to the customer. If you purchase an item and choose to return it and that item has gone on sale in the mean time you will be offered the sale price as a store credit.
Sale items & items purchased during promotion
Sale and promotional items are priced to clear so please choose carefully as we DO NOT accept returns on sale or promotional items. If you require the same item in a different size please email sales@littleextras.com.au with your order number and request and we will do our best to accommodate you, but cannot guarantee the replacement will be available.
Under Australian Consumer Law, we are not required to provide a credit or replacement on sale or promotional items. This includes a change of mind with regards to colour, size and fit.
Faulty items
We do our best to thoroughly inspect all garments prior to shipping however on occasions some slip through. In the event that a product is faulty please contact us within 14 days of purchase at sales@littleextras.com.au If the item is faulty, we will cover all postage costs to replace with an identical item whenever possible. In the event we cannot replace the item we will contact you to discuss options.
Return Shipping
To return your product, please send it to Little Extras Lifestyle, 1 Templar Street, Forbes NSW 2871, which will also be on the returns form. (download below) Print, complete and include form with your return item and use your original order number as your returns number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless it is a faulty item. You may include a self addressed mail bag with your return or we can invoice you for shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping sticker. We can’t guarantee that we will receive your returned item.